Wesbank Incompetence ruining my credit record

Wesbank handed me over to debt collectors after their own mistake to not reinstate my payments after Covid-19 relief holiday. I got no email or notification before the payment holiday letting me know my payments are changing from debit order to cash (and I have to change it back).. But now when its "fixed" I got an email notifying me that me payment has been changed from cash to debit order.. Not sure how you explain this but clearly Wesbank incompetence that I am paying for. Wesbank employee said its been happening with thousands of payments. This is ridiculous