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theresa.nortje theresa.nortje
1 reviews | Active since May 2016
02 Jul 2021, 09:55
WesBank Incompetence
WORST SERVICE EVER!!
After several requests and follow-ups for the NaTIS documents and Paid Up letter to be sent, today I was advised that it HAS STILL NOT BEEN COLLECTED FOR DELIVERY BY THEIR COURIER!!!!!!!
I have advised them that these documents are urgently required as the vehicle has been written off and documents are required by the insurance to settle the claim and payout in order for me to purchase a new vehicle.
GET YOUR ACT TOGETHER!!!!!!!! HOW IN THIS DAY AND AGE CAN IT TAKE 10-12 working days to send 2 pieces of paper from Johannesburg to Durban????!!!!!!
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WesBank's replyOfficial
07 Jul 2021, 17:39Dear Theresa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Jul 2021, 17:39
Official
Dear Theresa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution