DT
Darren T
1 reviews | Active since Jan 2010
20 Oct 2021, 15:30
Wesbank Incompetence
I have had such terrible service with regards to anyone contacting me and sorting out my problem.
I have just had an email about 2 weeks ago to pay a final amount to get my NATIS document sent to me. I sent proof of payment and an address but the person dealing with it - Motloaetsi, Maria, does not answer her direct line nor does she reply to emails. I am now receiving emails of beinghanded over whichaffectsmy credit profiledue to negligence.
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WesBank's replyOfficial
21 Oct 2021, 07:03Dear Darren T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Oct 2021, 07:03
Official
Dear Darren T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution