Wesbank in breach of PoPI

Item: WesBank
Rating: 1
Author: riaan R

Please note that when phoning Wesbank clearly in breach of the POPI regulation you will not be assisted by their call centre people like Zunaid Ramos will ensure that you can't reach his manager.

Online I can see the full eNatis information of another client. My eNatis documents however are not available. I'm not sure who else sees my information, which is really scary.

They are however happy for you to see other customers information without informing their customers of this clear breach. But do not try and resolve this issue with their call centre.

I will never use Wesbank again!!!

Helpful (0)

Replies (1)

WesBank's replyOfficial

19 Jul 2019, 10:01

Dear Riaan Le roux

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS9F008.

Regards,
Wiesaal Sallie
WesBank Service Resolution

WesBank's reply19 Jul 2019, 10:01

Official

Dear Riaan Le roux

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS9F008.

Regards,
Wiesaal Sallie
WesBank Service Resolution