ES
Ed S
1 reviews | Active since Jan 2018
17 Jun 2021, 09:30
Wesbank, I'm so special!
1 star for making car-buying unpleasant again! Renault advertises a Kwid no deposit, R2 200pm, 6.75 interest, 35% balloon, total cost R215 000. When I want to buy one a deposit is required, interest is 9%, and the car price goes up by R27 000. Why the preferential treatment? It's not an affordability issue as I am offered a deal with service plan for R2900pm (R700 more per month) but why is the car now 12% more expensive? Why does Wesbank not support Renault's advertised deal? I have a car with Wesbank, paid in advance, yet somehow being a customer in good standing is not a plus for future business with Wesbank.
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WesBank's replyOfficial
17 Jun 2021, 09:56Dear Ed S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply17 Jun 2021, 09:56
Official
Dear Ed S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution