EJ
Esther J

1 reviews | Active since Nov 2013

04 Dec 2019, 14:18

Wesbank *******ly repossesses the wrong vehicle and refuses to clear my name

Upon my car being *******ly and incorrectly repossessed the following has occurred:- 1. No official demand registered with the High Court 2. Upon demand, suddenly it took weeks to be produced; vehicle details recorded are not even my car! 3. An agreement is reached to get rid of the vehicle and I settle an amount to get this off my name AFTER I receive a letter of proof that this was their error in the first place. 4. Part of this agreement was for Wesbank to clear my name; they did not 5. I then was advised by my Advocate to cease payment immediately due to Wesbank not honouring the signed agreement.

I cannot even get finance of any kind because of Wesbank! Thanks Wesbank!

0
Replies (1)
WesBank
WesBank's reply04 Dec 2019, 14:56
Official
Dear Esther,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution