1 reviews | Active since Jul 2011
Wesbank *******ly Deducted Life Insurance Policy Premiums from my bank Account through Car Repayments
<p>I financed a vehicle through Wesbank from February 2015. In August 2015, Wesbank added a Hollard Group Life Insurance Policy premium to my monthly vehicle repayments without my knowledge and started deducting R368 every month from my bank account. </p> <p>I never asked for a Hollard Life Insurance policy cover from Wesbank. I just signed a vehicle financing agreement with their agent on the floor of Lazarus Landrover Dealership in Centurion, and she never offered the Hollard Group Life Insurance policy to me on the day I signed the vehicle financing agreement. Even if she had offered, I would not have accepted the offer because I already have a Life Insurance Policy with Liberty Life.</p> <p>How was it possible for Wesbank to add a Hollard Insurance Life Policy cover to my vehicle finance agreement afterwards (six months after I had already signed the vehicle financing agreement), and then start deducting premiums from my bank account without my knowledge?? This is *******, ********, unprofessional and *********! It is also scary to realise that a respectable and reputable financial Services Institution like Wesbank can conduct such an ******* and ******** act against a member of the public and get away with it. </p>
Good day
Thank you for raising your concerns regarding the Insurance Policy installments being deducted.
We have contacted you and apologized for the error. A refund has been requested and we will provide you with confirmation as soon the payment has been processed.
Yours in service,
WesBank
Good day
Thank you for raising your concerns regarding the Insurance Policy installments being deducted.
We have contacted you and apologized for the error. A refund has been requested and we will provide you with confirmation as soon the payment has been processed.
Yours in service,
WesBank
