Wesbank *******ly adds insurance to my account

On the 20th April Wesbank added insurance to my premium even after I stated I am insured and I didnt agree to their cover.

I asked FNB Insurers to send through my cover. Wesbank and FNB being in the same group took 3 months to send the cover after I had to fight to get it.

Now its taking Wesbank over a month to refund me and have an excuse every week.

This goes against the Financial Act and Treating customers fairly. I want my money thats due to me now with interest.

I have closed that account with Wesbank due to their absolutely useless Customer experience.