WESBANK ignores customers - Debit order change - Zero / No Customer Service

Item: WesBank
Rating: 1
Author: Naidoo V

To whom this may concern: Wesbank does not care about their clients. I received communication on this platform that somebody would be in touch with me over 2 weeks ago. I have since been struggling to change my debit order banking details. I have also submitted all the necessary documentation to Wesbank who requested this information with no success. Your team refuses to call me to get this sorted out. This is indeed very disappointing customer service from Wesbank. Kindly work on your customer service.

Helpful (0)

Replies (2)

WesBank's replyOfficial

02 Nov 2020, 10:17

Dear Vijen,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply02 Nov 2020, 10:17

Official

Dear Vijen,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Naidoo V's updateReviewer Update

12 Nov 2020, 07:27

Nobody has contacted me since your last communication via Hellopeter.com (2 Nov)

Whats going on?

Naidoo V's update12 Nov 2020, 07:27

Reviewer Update

Nobody has contacted me since your last communication via Hellopeter.com (2 Nov)

Whats going on?