Wesbank if you want to commit suicide - nothing good will come from using them

Since I started dealing with Wesbank I experienced incompetence, lies and errors. After entering into the finance agreement (less than 5 months ago) I have had so many difficulties that I decided to find an alternate source of funds just to be rid of these people. Thinking that settling the outstanding balance would be easy and as my documentation is probably not even filed I would get that quickly. After requesting the settlement balance having to wait almost 24 hours everything went wrong. Today, 12 WORKING days after payment, I still do not have my NATIS documents and Lerese Swartz ignores all correspondence. I have also send a detailed complain to *** on 1/2/22 at 11:46 and they have not even acknowledge receipt.

I have compiled a detailed timeline with all my correspondence but at the end of the day I do not think that will make any difference. Unfortunately it is no use screaming against a storm and all I can do is make potential users aware of the fact that Wesbank does not deliver service. If I had to do this again I would use their quote to negotiate a better deal somewhere else (if there are still people who know what they do and do what they promise)