AG
Akhona G
1 reviews | Active since Jan 2023
10 Jan 2023, 11:01
WESBANK I WANT MY MONEY!!!!!!!!!
WesBank is refusing to credit my money back knowing that they wrongfully debited. Wesbank can you please stop ******** people and return my money, I have been asking for my money since the 23/12/2022 but you refuse and the call center is of no assistance as the agents just drop the phone when they want to. I SENT THE ID,PROOF OF PAYMENT BUT STILL I AM GIVEN RUN AROUND.
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Replies (3)
WesBank's replyOfficial
10 Jan 2023, 11:13Dear Akhona Galadla
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Jan 2023, 11:13
Official
Dear Akhona Galadla
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AG
Akhona G's updateReviewer Update
10 Jan 2023, 15:02what do you mean by "further assistance"? I am still waiting to know when will I get the money....must I write an email for that?
AG
Akhona G's update10 Jan 2023, 15:02
Reviewer Update
what do you mean by "further assistance"? I am still waiting to know when will I get the money....must I write an email for that?
AG
Akhona G's updateReviewer Update
16 Jan 2023, 10:53Now I just called wesbank, a lady by the name of Kayleen just dropped the phone because I asked her name and surname...the call was made at 10:44 for the duration of 4m 26sec
AG
Akhona G's update16 Jan 2023, 10:53
Reviewer Update
Now I just called wesbank, a lady by the name of Kayleen just dropped the phone because I asked her name and surname...the call was made at 10:44 for the duration of 4m 26sec