Wesbank Horror

I requested my original vehicle registration documents over 3 weeks ago, at 1st the documents were sent via the courier company(DSV) to a locker. I never received the locker details (which were supposed to be sent by Wesbank upon delivery of the documents). I later received an SMS stating that the documents were sent back to Wesbank due to non collection. Mind you I had called Wesbank repeatedly letting them know I had not received the SMS for collection. I was told that the matter would be escalated and would receive a call back which never happened(twice). I eventually called Wesbank back only to be informed I have to pay 69 rand for the documents to be re sent to my residential address. I paid the amount called them back to confirm the address only to be informed that the documents had allready been resent to the locker AGAIN!. the consultants all give different information as to what can be done and the process. As I type this I have called Wesbank 3 times today and praying that the escalation to have the address changed at the courier (DSV) company is a success before i have to go through the horror again.