Wesbank ********** shocking service

I am disgusted with the service I received from Wesbank Employee names Casper Dimema, I paid my account in Full more than a week ago after we had so much issues to get the Balloon amount refinanced, and no one was helpful enough to assist us. The account was then handed over to the legal department for payment. This is when i received the worst service i have ever received in my life !!!! as a Client care manager in the financial industry for the last 20 years i have not received such bad service ever. Casper has NO skill in what he does !! we requested Casper numerous times as to what is the process to pay the outstanding account and all he reply is one liners on email. doesn't even have the have the decency to pick up the phone and call us. His email etiquette is ********** !!!! when asked acknowledgement of full and final payment and what the way forward is, he simply doesn't even reply. I requested feedback after a week of silence from his side, he simply reply " account Closed". As a Fnb Private client i am considering to take all my assets and move it to another bank !!! can some one COMPETENT please advise when i will receive the Natis documents with the change of ownership. I await an apology and feedback ASAP.