bB
bernellevisser B
1 reviews | Active since Feb 2017
09 Nov 2021, 09:17
Wesbank holding MY money back for no reason - *********!
I cannot understand why your client service with sales are so incredibly good but the REFUND DEPARTMENT is NON EXISTING!!! I was debited on 26 October 2021 for a car that I have settled way earlier in the month. I have been phoning and begging for 2 weeks now to please REFUND my debit order that is STILL GOING OFF my bank! it's MY money that I NEED!!! every-time I phone, I'm told it will take 5 business days. 5 business days later I have to do the same as no money is in. WHY are you holding my money back Wesbank????? PLEASE solve this matter. I'm about to scream on your telephone assistants.
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WesBank's replyOfficial
09 Nov 2021, 09:55Dear Bernelle V
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Nov 2021, 09:55
Official
Dear Bernelle V
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution