WesBank Holding Credit Due – No Response or Assistance With Refund

I am extremely frustrated with my experience with WesBank regarding a credit amount that is due to me.

Despite making attempts to have the matter addressed, I have received little to no response or meaningful assistance regarding the refund. The lack of communication has made what should be a straightforward process unnecessarily difficult and frustrating.

If WesBank owes a customer a credit, there should be a clear and efficient process to have that amount refunded. Instead, I have been left waiting without proper feedback or resolution. If the role was reversed and I was in debt to Wesbank, there would be almost daily interaction from them.

This is highly frustrating and, in my opinion, highly unprofessional, particularly from a financial institution that should prioritise customer service and accountability.

I would appreciate someone from WesBank taking ownership of this matter, providing a clear explanation of the delay, and arranging the immediate refund of the credit amount due.

WesBank: please respond, investigate, and resolve this matter rather than leaving your customer without assistance or feedback.