Wesbank Hell

When i got my bonus this October i paid a lump sum towards finishing my car installment. I called asking Wesbank telling them to acknowledge and absorb the payment as I realised it was floating on their account. Then on the second week of November I requested them to release a small portion as I had a sudden death in my emmediate family 7hours away. I called from the 12th November from an FBN branch until the 17th asking for help each agent was promising that the funds are processed until on the 18th they said I am ******** them. I think it was a low blow, especialy given the reason for my request and the fact that it was surplus funds deposited by myself on a linked account. I need all recordings of my calls and those who rudely sidelined me to account.