DF
DIANE F
1 reviews | Active since May 2011
18 May 2020, 18:30
WESBANK HAVE CLOSED DOWN!
No stars! I submitted the requested COVID - 19 – Payment Relief Application Form to Wesbank on the 14th April 2020 to which I received an acknowledgement of receipt. I requested feedback on the 23rd April to which I received yet another acknowledgement of receipt. Again on the 17th May - the same standard response. I am clearly talking to a computer and there is nobody at Wesbank who cares enough about their customers to actually respond. If you tell me your staff are working from home - well I have news for you. Nobody is doing a jolly thing! Best you check on 'who's home'!!
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
19 May 2020, 08:37Dear DIANE,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 May 2020, 08:37
Official
Dear DIANE,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution