BT
Bruce T
1 reviews | Active since Aug 2017
06 Jul 2023, 17:53
WESBANK HAS THE WORST ONLINE APPLICATION PROCESS !!!
As an existing customer with 4 vehicles financed with this business, I cannot believe how bad the online application to get finance for a vehicle is ! After filling out countless pages - which they should have stored on their system - and finally submitting the application, the response I get is "not sufficient information to process your application" ARE YOU KIDDING !!! 45 min later - after filling in every detail you can imagine - including my wife's details, my bond, my bank, my sisters address - etc etc
Helpful (0)
Replies (1)0
Replies (1)WesBank's replyOfficial
07 Jul 2023, 07:32Dear Bruce Thomas,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Jul 2023, 07:32
Official
Dear Bruce Thomas,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
