BT
Bruce T

1 reviews | Active since Aug 2017

06 Jul 2023, 17:53

WESBANK HAS THE WORST ONLINE APPLICATION PROCESS !!!

As an existing customer with 4 vehicles financed with this business, I cannot believe how bad the online application to get finance for a vehicle is ! After filling out countless pages - which they should have stored on their system - and finally submitting the application, the response I get is "not sufficient information to process your application" ARE YOU KIDDING !!! 45 min later - after filling in every detail you can imagine - including my wife's details, my bond, my bank, my sisters address - etc etc

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Replies (1)
WesBank
WesBank's reply07 Jul 2023, 07:32
Official
Dear Bruce Thomas,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution