WESBANK HAS THE WORST EVER CUSTOMER SERVICE IN S.A

I made a call to Wesbank and a lady named Courtney gave me a rather very poor service. She was very rude, even with no fear of being escalated to management, this proved to me that the problem starts from the top, how can an employee have so much courage of ill treating a customer even when you try to intimidate with escalation. It is not the first time I am complaining about Wesbank's poor service, it seems this is Wesbank's culture, they are all sick in their heads. I have paid up the vehicle they have financed me with, so now I'm struggling to get my ownership document. Worse is the disrespect I got from them.