TN
Trevor N
1 reviews | Active since May 2015
21 Dec 2022, 09:38
Wesbank has no customer service policy
I have requested my NATIS document for my car multiple times over the last few weeks so my car claim can be processed by my insurance company. Wesbank have not bothered to get back to me at all. I am in London and feel helpless. I have 3 emails that testify to my requests, and also, the claim that you can request such document in their app is not true either. Very disheartened
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
21 Dec 2022, 10:24Dear Trevor Nell
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Dec 2022, 10:24
Official
Dear Trevor Nell
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution