Wesbank has lost it, terrible terrible service.

I do not understand why we made to waste time applying for finance online with a promise of a quicker response time, but never get that. This is the second time I have app**** for finance through Wesbank online, with the worst turn around time ever. All in a while, I lost the first deal for purchasing a vehicle, and it seems that this second one I might lose again because of the terrible service I have gootten from both the private bankers and wesbank marketers.

I am currently a Private Client with FNB, and with that as well I have gotten the worst level of service. One hopes that as a private client, things will be treated with a bit more urgency, but that is not the case. The application got approved online, I have provided the quotation from the dealership, I am an existing customer, so this should not be taking so long. I actually feel that Wesbank is not serious about me and I am going to be taking my business elsewhere.

The worst thing is having to wait for such a long time to be called back, and they come back with a ****py interest rate.

As I write this, I have been holding and still holding on the pohone for 20 minutes, without anyone answering my call.

I have lost all respect for RMB, and will also be taking my portfolio elsewhere. I have been with FNB since I was 16 years old, and right when I get to this Private Client thing, the level of service dwindles down to the ****piest level I have ever gotten. I have informed of the urgency of my situation, but no one gives a damn.

I am done.