Wesbank has dropped the ball.

This will be last time I will ever finance a car with Wesbank. I contacted Wesbank before the lockdown to ask for a payment holiday, after sending all the required paperwork and jumping through hoops with motivational letters i still haven't being notified about the payment holiday, everytime i phone i get told they are busy with it. Does it take 3 months to approve a 3 month payment holiday????????????