Wesbank has absolutely not Customer Service !

On 28 April 2020 I contacted Wesbank/VW Financial to apply for Covid19 assistance, I completed the Application and sent same back, I followed up and was told that they are inundated with Applications and I should be patient. I thereafter tried to contact Wesbank numerous times to try and arrange the arrears on my vehicle, despite the fact that I made a full payment of my monthly order in June and July 2020 I received a call from a Debt Collector advising me that my vehicle will be co9llected within 4 days if I do not pay the outstanding fees... yet Wesbank claims in an multiple articles in the Newspapers that they will not resort to these measures and will make payment arrangments with their client... well I have been trying for 3 months now without any callback or the courtesy of a reply !! I am disgusted, I eventually got hold of Sharon Ventura who told me that she will assist me, I did 2 separate payments to show goodfaith on my side and I am still trying to get someone from Wesbank to contact me in order to arrange for the remainder of the arrears. I cannot understand how this is client service !!!!!!