ML
Maria L
1 reviews | Active since Jan 2021
20 Jan 2021, 11:37
Wesbank Harrassment
Wesbank agents keep phoning and harassing me over arrears that date back to March 2020. I am never provided with a statement, the agents all give different amounts for the arrears. I am no longer sure which amount is correct. I have explained my situation to them including that I was infected with Covid19, my daughter was also affected and my son in law passed away. All these affected my ability to pay my instalment but they are not sympathetic. I am a 69 year old woman and do not deserve the harassment I am getting. I am seeking an amicable solution to my situation.
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Replies (2)
WesBank's replyOfficial
20 Jan 2021, 13:04Dear Maria L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply20 Jan 2021, 13:04
Official
Dear Maria L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
ML
Maria L's updateReviewer Update
09 Feb 2021, 10:57Details requested by Trifena Da Silva (Wesbank) were emailed to her on 20 January 2021 and 04 February 2021 but no acknowledgement and or response received to date. The matter still remains unresolved.
ML
Maria L's update09 Feb 2021, 10:57
Reviewer Update
Details requested by Trifena Da Silva (Wesbank) were emailed to her on 20 January 2021 and 04 February 2021 but no acknowledgement and or response received to date. The matter still remains unresolved.