Wesbank Harassment/ Repossession - Failing customers

To whom it may concern

My car got repossessed by Wesbank on 19 March 2019. Here's my story. I have been a loyal customer of wesbank since my first car, which was years ago. I never defaulted on any of my payments, I fell ill (I have proof) and contacted wesbank to advise of this. I got no help from any of the consultants I spoke to, they told me I must pay the full arrears and thats it. No option was given for a reduced installment or anything. You see you only good enough if you pay but if you need their help they're rude, shows no empathy and provides horrible customer service.

Wesbanks lawyers called me and told me to hand the car back. I asked can I get it back, they told me yes I can make an arrangement with wesbank. I followed the instruction and gave the car back under misleading advise that I can make a payment arrangement with Wesbank.

On the 19 March 2019 I got an sms from Vinagie Bianca Etty from Wesbank. She states in the sms what my car is valued at. I call her to find out what arrangement I can make to get my car bank. She rudely advised that I must settle the car. I tell her what their lawyers told me and she tells me no law is law and the law states that if I don't settle the full payment the car will be auctioned and then I have to pay the balance. she had no empathy, no customer service, raised her voice and spoke over me. After the years of being with Wesbank and never defaulting this is the service I got. Wow I was shocked. So basically I was **** to when they said I can make a payment arrangement.

I'm stressed and due to this harassment in the past months by Wesbank I am suffering from extreme migraines and loss of vision due to this. I feel mentally drained, I had have to go to a neurologist due to the pain caused by the situation Wesbank is putting me in. My mental health and physical being affected and they don't care, its all about getting the money, forget the customers.

So Today 25/03/2019 I get a call from one of Wesbank's managers to advise that when the Sheriff took my car he was in an accident. My car that is in immaculate new condition, never been in an accident, Wesbank came and took my immaculate car and damaged it. Then he tells me that Wesbank's insurance will pay to fix it and this will not drop the value of my car in any way but I will still have to pay back each cent with no reduction. I told him I'm willing to take the car back after all that but with a reduced installment and he refuses. so basically this is how its going to go , they auction the car off for next to nothing, I'm stuck with a balance of almost R200,000 of which I am told they wont harass me for it but I can set up a payment arrangement even though I don't have the car, How is this okay to do this to people? I am so disgusted and stressed and have no clue what to do , What Wesbank can count on from me though is that This will definitely be taken further . Wesbank you are ****ing your customers ! wake up!