Wesbank harassment and failure to communicate

Extremely frustrated with Wesbank, I have bought countless vehicles both cash and financed, this is the first time going with Wesbank, not by choice, but the Fand I lady assured me they were the best option. I change insurance carriers about a year into my finance, and was promptly emailed by Wesbank to provide new insurance details, understandable and done. We changed insurance again and thought we would be pro active and emailed proof ot the new insurance to Wesbank, no reply, tried phoning them on ***,held the line for more than 20 minutes and finally I dropped the call, no return call nothing. I emailed them twice regarding me updating my insurance details on the 16/09/24 and on the 18/09/24.Not 6 months later I get bombarded with emails and sms's to provide Wesbank with my policy schedule, I rep**** via email requesting them to check their emails and provided dates for them to check, no reply. Now I'm getting what seems to be threatening emails from them insisting on receiving my policy schedule, (which I have sent today again). I tried again today to call them to clarify and lodge my concerns and grievance about the fact that in all my dealings with various other banks, I have NEVER been so harassed or received any kind of treating email regarding insurance. I have never experienced such harassment from any bank in all my years and will definitely NEVER EVER have a vehicle financed through WESBANK or advice anyone to use them. I feel harassed by this financial institution, my debit order goes off religiously every month, never been a late payment, never had any cause to speak to Wesbank, but when I tried to, they simply do not answer their phones. Very poor customer relations. Be wary friends, just because they have been around for ages does not make them the best, quit the contrary.