1 reviews | Active since Sept 2014
Wesbank gives the \we don't need ur business vibe"
So our company decided we need a company vehicle and since we bank with fnb it was a no brainer deciding who we wanted to finance with. (WESBANK) I started initiating the process last week Monday, their website is so user unfriendly as it had no tab for private financing when buying as a business .finally after 5 hours of struggling some one advised us to process it as a finance of an asset and not car. Tuesday came wensday came Thursday came no feedback from them. I was continually told some lady called bontle was handling my deal aster stalking her the entire day and asking to speak to her supervisor eventually she said I needed to acquire a natis document something she could have popped me an email about days before without me harassing her. So basically I'm anticipating another week of administration before the deal is finalised! !! Sheer incompetence and a lack of customer appreciation
Thank you for bringing this matter to our attention and for highlighting the service failures experienced.
Feedback of this nature is viewed in a serious light and was escalated to management for appropriate consideration. In terms of our website, the same is designed in line with the standard product or services we have on offer however in the event of your finance requirements fall outside of this, we will need you to call the appropriate contact centre for advice and appropriate referral from the onset. Furthermore, our call centres are individually purpose driven in line with industry standards to provide specific services in line with the applicable mandate.
We equally apologise for the inefficient manner in which your query and assure that every effort will be made to prevent similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and for highlighting the service failures experienced.
Feedback of this nature is viewed in a serious light and was escalated to management for appropriate consideration. In terms of our website, the same is designed in line with the standard product or services we have on offer however in the event of your finance requirements fall outside of this, we will need you to call the appropriate contact centre for advice and appropriate referral from the onset. Furthermore, our call centres are individually purpose driven in line with industry standards to provide specific services in line with the applicable mandate.
We equally apologise for the inefficient manner in which your query and assure that every effort will be made to prevent similar occurrences.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank