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Naasief A
1 reviews | Active since Jun 2021
30 Jun 2021, 10:34
WesBank gives terrible Service
I recently dealt with WesBank and had the worst service ever. I made a total of 3 applications and still no Vehicle just apologies.
After the application there is almost no correspondence and I felt that I was doing all the follow ups all the time. All the consultant said was "we cannot assist I need to look for another vehicle"
The experience was frustrating and left me very upset.
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Replies (1)WesBank's replyOfficial
07 Jul 2021, 14:20Dear Naasief,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Jul 2021, 14:20
Official
Dear Naasief,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
