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Naasief A

1 reviews | Active since Jun 2021

30 Jun 2021, 10:34

WesBank gives terrible Service

I recently dealt with WesBank and had the worst service ever. I made a total of 3 applications and still no Vehicle just apologies.

After the application there is almost no correspondence and I felt that I was doing all the follow ups all the time. All the consultant said was "we cannot assist I need to look for another vehicle"

The experience was frustrating and left me very upset.

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Replies (1)
WesBank
WesBank's reply07 Jul 2021, 14:20
Official
 
Dear Naasief, 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  
We will be in touch with you to resolve this matter. 
Regards, 
WesBank Service Resolution