MO
Michael O
1 reviews | Active since May 2009
15 Nov 2023, 12:45
Wesbank gives awful customer service and wants to double charge for no service delivery
I paid for my Natis documentation to be transferred to my name more than a month ago. I've emailed numerous times with constant auto-responses received. I received an email today stating that Wesbank apparently sent it to me on 25/10/2023 with no proof of delivery or anything received. Wesbank is now saying I must pay AGAIN to order a new Natis document to be created. I'm appalled at the level of service reviewed by Wesbank. They honestly just don't care.
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WesBank's replyOfficial
15 Nov 2023, 13:04Dear Michael O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Nov 2023, 13:04
Official
Dear Michael O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution