Wesbank ***** or just non delivery?

During Lockdown on 16 July 2020, I renewed my vehicle license via the Wesbank webpage and paid for courier delivery which they stated will occur within 14 working days. Even after numerous enquiries, I have not received my renewal license. Wesbank referred me to Driva and they referred me to "***esk". from which I also had no response (except the e-mais to acknowledge my e-mails...) On the Wesbank webpage I did not order and pay this license through a third party. It was not stated that it was a transaction between me and another party, but Wesbank. I've tried to call the 0861 number. Even after 5 minutes, you can not speak to any person. I've left requests for a call back. Nothing. This is unacceptable. Is there a money grabbing involved?