HM
Henri M
1 reviews | Active since Oct 2021
04 May 2022, 16:07
Wesbank = *****
Same issue as many others here. Wesbank continue to debit an account that has been settled. Impossible to get hold of anyone. Placed on hold for ages without success. No reply to mails or formal complaint on their website. Customer service non existent.
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Replies (2)
WesBank's replyOfficial
05 May 2022, 08:22Dear Henri M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 May 2022, 08:22
Official
Dear Henri M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
HM
Henri M's updateReviewer Update
09 May 2022, 12:30Resolved, thank you.
HM
Henri M's update09 May 2022, 12:30
Reviewer Update
Resolved, thank you.