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puseletso M

1 reviews | Active since Jan 2015

16 Apr 2019, 10:12

WesBank forcully removes me from insurrance cover ,and unfairly denied my claim than after 2 years comes back to deduct money again from my account

Wesbank is still ******** me off till this day.16Dec2017 Had a major accident.after a 6 months investigation,wesbank denied my claim,mind you i was sober,driving in a 60km zone,my wrong over stepped a stop sign thinking it was a four way stop ,because its inside a soweto township,and due to my previous experience with townships,i was almost hijacked hence i was rushing back to my hotel at 11pm. My car is a 2015 ML63 ,after investigation realising that my damage was major.their resorted to forcely removing me from their insurance ,I had two cars on the wesbank insurrance Jagaur f type sport and Benz ML 63, beleiving science they are my montlhy installements are with wesbank let me also do car insrrance with them ,"BIG PAINFILL ,MISTAKE TO EVER INSURE MY CAR WITH WESBANK".

OK from 2017 till 2019 March wesbank have never followed up with me,paying my car monthly installments till to date,even though my Benz ML63 is damaged,its still at the approved mercedes benz panel beater.

Yesteday for the first time after being removed forcefully by wesbank telling me i'm a high rsik cleint, their send me an email writing ================================================== " Dear MRS MARABA

REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE ACCOUNT NUMBER: ********** 6325 VEHICLE DESCRIPTION: MERCEDES-BENZ ML 63 AMG 2013

In terms of the credit agreement you have with WesBank , you are required to maintain comprehensive insurance cover for your MERCEDES-BENZ ML 63 AMG 2013 during the vehicle finance period. As stipulated in the finance contract, you are obliged to provide WesBank with proof that the vehicle is covered against any damage or loss upon our request.

Our consultants have been trying to contact you as we have not received confirmation of your current vehicle insurance. In light of this, we kindly request that you confirm the details of your vehicle insurance cover within 30 days of the date of this communication.

We will have no choice but to debit a temporary cover to your account with the regular monthly premium of R 1819,64 if you do not present proof of insurance cover within the stipulated period.

Kindly use one of the following contact options:

Tel: ********** 729 Fax: ********** 931 E-mail: ********** "

===================================================== What do we call this type of companies(Wesbank),********,oppressors of customers,advantage takers.

Today 16Apr19 a deduction is main without my consent for a car that is not running ,still at panel beater,wesbank denied claim to fix it.Now I'm paying monthly installment for a car that wrecked. ************************************** Who are the people who are protecting customers from Wesbank ********!!!!!!

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Replies (1)
WesBank
WesBank's reply16 Apr 2019, 10:52
Official
Dear Puseletso,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS905EB

Regards,
Elize Fourie
WesBank Service Resolution