aB
andrew B
1 reviews | Active since Mar 2009
20 Oct 2020, 12:30
Wesbank forced insurance
Insurance division is appalling, they quick to request from a client their proof of insurance, then they will try and find any fault with it and threaten the client to implement their own insurance and force debit the client. As the broker for the client i have sent a number of confirmations to them and it is blatantly ignored. As of this point I am advising my client to lodge complaint with Both FAIS Ombudsman and The Banking institute Ombudsman. There after the FSCA and the NCR you are not working according to TCF.
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WesBank's replyOfficial
20 Oct 2020, 13:29Dear Andrew Botha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Oct 2020, 13:29
Official
Dear Andrew Botha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution