WESBANK - Foor performance - Really shocking

I am lost for words with the lack of service I have been receiving from the Wesbank vehicle finance department over the last week. The marketer team / sales team does not respond to any email and only responds when you call in to follow up on the progress of a case. It is really sad that a well-established institution like that has regressed to this level. Agents blatantly lie to you stating the the marketer is "at work", when the marketer confirmed in writing that she is not in today and only will be in on Monday. When you do call in you can't even speak to the Marketer working on your case, neither to a supervisor / superior! How is that even possible?

I did not even want to allocate star to be honest, but was forced to select one...