1 reviews | Active since Dec 2016
WesBank (FNB) - double debiting and overcharging
<p>My vehicle was settled at the beginning of Dec 2016; i have the settlement papers to prove it. Yet Wesbank has again debited my account on the 31st of December for a vehicle i dont own!!</p> <p> </p> <p>This is not acceptable, my account was settled and now these ****** are all on holiday so noboby can refund my money!!</p> <p>******</p>
Good day,
Thank you for bringing the matter to our attention. Please accept our sincere apologies in this regard.
Our agents have made contact with you to advise that the debit order was cancelled and the refund was processed as per your request. We have sent you the proof of payment and you acknowledged receipt of same.
We trust the matter was dealt with to your satisfaction.
Yours in service
WesBank
Good day,
Thank you for bringing the matter to our attention. Please accept our sincere apologies in this regard.
Our agents have made contact with you to advise that the debit order was cancelled and the refund was processed as per your request. We have sent you the proof of payment and you acknowledged receipt of same.
We trust the matter was dealt with to your satisfaction.
Yours in service
WesBank