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Tanya V

1 reviews | Active since Oct 2015

24 Nov 2015, 07:43

Wesbank financing unroadworthy vehicle

27 Oct 2015 we took delivery of a Renault Kangoo finance by Wesbank and bought from Top Gear Auto (an approved Wesbank dealer) in Bryanston. The vehicle was delivered to us by Top Gear Auto.<br> <br> I was shocked when I drove the vehicle as it had a strange knok sound, it smoke excessively and had no power at all. The serv light and the airbag lights were on. We also noticed that the aircon is not working. We could barely open the driver side window.<br> <br> My husband immediatly called Nic wo offered to collect the vehicle and repair it. The vehicle was eventually collected on after 16:00 on 3 November 2015.<br> <br> 4 November 2015 we got the vehicle back. Now the vehicle was using 1.5l of oil per day and there was exhause fumes in the vehicle. a week later the knock sound was back. it still smokes excessively and have no power at all. The serv light and the airbag lights are still on. Heater and aircom still not working. The window still not repaired<br> <br> I contacted Wesbank to assist me - Wesbank just reply by saying it is not their problem - it is a matter between myself and the dealer. I can go the ombudsman but there is nothing they can do.<br> <br> Im so disappioned Wesbank,

0
Replies (2)
WesBank
WesBank's reply26 Nov 2015, 13:40
Official
Hello tanyav777,

Thank you for your concerns highlighted. We have referred your complaint to the respective Branch manager and we will communicate with you and the dealership shortly for a resolution.

Kind regards
WesBank
TV
Tanya V's update04 May 2017, 15:51
Reviewer Update

Thank you Wesbank and Koos for Resolving the matter.