1 reviews | Active since May 2013
Wesbank finance is a rodeo
I recently financed a vehicle for my company after making many phone call to their call centre to find someone to assist I got through to the right person. After paying R1700 for a Dekra report on a one year old vehicle and sending through 40 pages of documents each time Im short another document this took about 2 weeks to sort out. <br> <br> Once everything was approved I get a call from someone who needs to come see me, when they come to my office they collect the very SAME docs which I spent two weeks collecting and I had to sign the docs I signed on the iContract, what is the point of this ?<br> <br> Today I get a call request settlement which was supposed to have been done on the 31st of August now another installment needs to be paid on the car? Then to top it off I get a call from someone saying my address and contract dont match they have my old address on the contract, one that I havent stayed at for over 2 years why would I use my old address on a form I filled out a month ago? <br> <br> So now they tell me this will all delay the sale! This has really been the most painful process I dont recommend it to anyone to finance a vehicle sale through Wesbank! Please can a supervisor call me to sort
Thank you for bringing this matter to our attention.
We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Notwithstanding this, your concerns will be escalated to the appropriate manager who has intervened and facilitated the successful conclusion of your application.
We thank you for your patience whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Notwithstanding this, your concerns will be escalated to the appropriate manager who has intervened and facilitated the successful conclusion of your application.
We thank you for your patience whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank