WESBANK

I got finance by Wesbank when i bought my car last year September 2022. Earlier this year i got a call for a Top-up maintenance plan and i told them i DO NOT WANT it, i even send them email and received a cancellation confirmation and i told them to subtract the premium of that top -up from my monthly installment as they said it was added on my installment. All along i was under the impression that all was sorted until this morning i receive an email from Motorrite with a welcome pack and most annoying part with a different car model that i don't own .This is disgusting and the worst bank i had to deal with regard to my financed car . The communication is bad and they are adding things on your premium without the client consent . I want answers and this resolved ASAP.

I called this morning and spoke to the team leader(Tarryn) from the client service. She can see the records of this top -up cancelled and Refund request but why are you sending welcome pack ?