Wesbank

I had an account settled at Wesbank last week Tuesday. The following day I phoned Wesbank Randburg. The phone kept ringing. Then at last they answered after 7 attempt on to be transferred to another extension. I had to listen to the pathetic music untill I ran out of airtime. On Thursday I phoned again. Once again I struggled to get hold of Wesbank. On Friday I phoned again. I spoke to a gentleman and told him how frustrated I am with Wesbank not answering their phone. I then explained to him that I urgently need my Motorcyle's NATIS papers because I have a serious buyer for my bike. The buyer and I arranged to view the bike on Saturday. He needed the NaTIS papers to verify if the bike is legit. The Wesbank official then told me that I could collect the papers the following day, being Saturday, but I had to collect it before 12:00. Saturday morning I arrived at Wesbank at 08: 20 only to be told that the papers will only be ready on Tuesday. I asked to speak to the supervisor. The supervisor came and then left to investigate the matter. At round about10:15 he came only to tell me that he cant issue the papers. He promised that the papers will be ready on Monday and that he will personally phone me at 08:30 on Monday morning. On Monday I waited untill after 12:00. He never called. I then phoned customer care at 1215. I was then told that the papers are ready for collection. I immediately drove through and collected my papers. Unfortunately the buyer cancelled our deal on Saturday because he felt I tried to **** him into a deal. This type of service and empty promises should not be tolerated. Wesbank is quick to collect installment but they are very, very slow to resolve customers ' queries. I will never do business with them again and I will never recommend them to nobody.