CG
Charmaine G
1 reviews | Active since Mar 2023
27 Mar 2023, 14:46
Wesbank
As much as I got a very helpful lady Gaubele this morning, that was it as soon as she transfer me to Refunds that was end of I waited 35mins with no answer and Its been 3 weeks since they called me saying I have a refund and when I called they cant disclose how much is it and I have to send emails for proof of payment with no acknowledgement at all, but when I missed 1 payment I think all agents were assigned to call me the whole week. Self service option no information at all.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
27 Mar 2023, 15:14Dear Charmaine G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Mar 2023, 15:14
Official
Dear Charmaine G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution