TC
Tinashe C

1 reviews | Active since Dec 2021

09 Feb 2024, 10:41

Wesbank

Due to financial crisis, I could not keep up with my instalments. They regarded it as a bad debt and sent it to Brooks & Luyt Inc . I settled with Brooks & Luyt Inc and they promised to give me the paid up letter in 7 working days, which turned to 14, later 21, then unknown. I finally got the letter, only to realise it was actually delayed by Wesbank, a guy called M. Makhoba. I called Wesbank call center only for them to refer me to the same guy who i have been contacting via email. I would call and be kept on hold, once for 3 hours, and would just drop most of the time. I tried even to get the call center to call him but he still won't answer. I still do not have my natis paper.

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Replies (1)
WesBank
WesBank's reply09 Feb 2024, 12:32
Official
Dear Tinashe Chiuyu,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 

We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution