TC
Tinashe C
1 reviews | Active since Dec 2021
09 Feb 2024, 10:41
Wesbank
Due to financial crisis, I could not keep up with my instalments. They regarded it as a bad debt and sent it to Brooks & Luyt Inc . I settled with Brooks & Luyt Inc and they promised to give me the paid up letter in 7 working days, which turned to 14, later 21, then unknown. I finally got the letter, only to realise it was actually delayed by Wesbank, a guy called M. Makhoba. I called Wesbank call center only for them to refer me to the same guy who i have been contacting via email. I would call and be kept on hold, once for 3 hours, and would just drop most of the time. I tried even to get the call center to call him but he still won't answer. I still do not have my natis paper.
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Replies (1)WesBank's replyOfficial
09 Feb 2024, 12:32Dear Tinashe Chiuyu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Feb 2024, 12:32
Official
Dear Tinashe Chiuyu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
