Wesbank

I've been strugfling with Wesbank since the 30 Dec 2022. I called for a refund of a transfer that i made from my main FNB account to my vehicle account( Wesbank), the money was meant for my debit order in December but the debit order went off meaning i paid twice. I was told the refund would be logged with then has to be approved by finance manager. Gave them a call a week or 2 later and was told that there is a backlog of refunds but the refund was on the list. A week or 2 later i called again to check on the status of the refund and because it was taking so long i wanted to see if I would be able to put the money towards my debit order was told i couldnt because the refund was approved. This week I called and to my suprise they were waiting for a POP. Now mind you this was done as a transfer from a main account to the vehicle account there is a POP, sent a screenshot of the transaction that didn't suffice. I have gotten a statement from liquid finance reflecting the payment which makes me wonder why the POP is still a need?

You really need to do better it's incredibly frustrating and infuriating to go back and forth like this