MS
Marco S

1 reviews | Active since Oct 2014

09 Jan 2019, 10:19

Wesbank False Advertising

They advertise that they offer leisure finance for amounts over R10 000 on their website. I went to choose a bicycle from an affiliated store and the bill came to over R11 400. I app**** for finance through Wesbank on Monday the 7th of January 2019 and submitted all the paper work they requested. I had not heard back from them. I called them today the 9th of Jan 2019 to ask what is happening. They looked at my application and said they only finance amounts over R20 000. I told them they are false advertising on their website then. The lady told me that they will "probably" need to update their website because a lot of applications are being rejected. How is this acceptable? I have taken a screen shot of what the website says and all calls are recorded just in case they change their website before this complaint gets out there. Personally I feel they should give me the finance for the amount I app**** for especially because I have financed 2 cars from them and I have been a FNB customer for over 20 years. I would not even rate this at 1 star but I have no choice.

0
Replies (3)
WesBank
WesBank's reply09 Jan 2019, 11:38
Official
Dear Marco,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8676A.
Regards,
Wiesaal Sallie
WesBank Service Resolution
MS
Marco S's update09 Jan 2019, 12:06
Reviewer Update
Thank you. I await your response.
MS
Marco S's update11 Jan 2019, 13:59
Reviewer Update
Wiesaal Salle was not personally in touch with me as promised so I would like to give credit to the correct people for sorting out this issue for me. Thank you Rendani and Thandiwe Senatle from Wesbank. They have arranged a one off deal for me to keep to what the Wesbank website originally advertised. I see the website has now been changed. The deal is in the final stages and I am assuming there will be no more problems. Thank you