1 reviews | Active since Oct 2014
Wesbank False Advertising
They advertise that they offer leisure finance for amounts over R10 000 on their website. I went to choose a bicycle from an affiliated store and the bill came to over R11 400. I app**** for finance through Wesbank on Monday the 7th of January 2019 and submitted all the paper work they requested. I had not heard back from them. I called them today the 9th of Jan 2019 to ask what is happening. They looked at my application and said they only finance amounts over R20 000. I told them they are false advertising on their website then. The lady told me that they will "probably" need to update their website because a lot of applications are being rejected. How is this acceptable? I have taken a screen shot of what the website says and all calls are recorded just in case they change their website before this complaint gets out there. Personally I feel they should give me the finance for the amount I app**** for especially because I have financed 2 cars from them and I have been a FNB customer for over 20 years. I would not even rate this at 1 star but I have no choice.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8676A.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8676A.
Regards,
Wiesaal Sallie
WesBank Service Resolution
