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Vivek N
1 reviews | Active since Dec 2018
21 Oct 2022, 11:56
Wesbank failure to respond!!!
Don't care attitude! On 18/10/2022 I emailed Wesbank on service @wesbank.co.za asking for the current interest rate I'm paying on my vehicle. Its almost 4 days now and I have not got a response from staff although I immediately received an auto reply promising I will receive a reply. Shame on you Wesbank for your incompetence and lack of integrity yet you take a monthly admin fee from us!
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Replies (2)
WesBank's replyOfficial
21 Oct 2022, 12:20Good day Vivek N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Oct 2022, 12:20
Official
Good day Vivek N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Vivek N's updateReviewer Update
21 Oct 2022, 12:58Thank you so much HELLO PETER and BRAIDEN GOVENDER from Service Resolutions for immediately contacting me and providing me with my current interest rate!
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Vivek N's update21 Oct 2022, 12:58
Reviewer Update
Thank you so much HELLO PETER and BRAIDEN GOVENDER from Service Resolutions for immediately contacting me and providing me with my current interest rate!