WesBank Failure to Issue Paid-Up Letter and Update Credit Bureau

Complaint Title: WesBank Failure to Issue Paid-Up Letter and Update Credit Bureau

Complaint Body: I am extremely dissatisfied with WesBank’s handling of my settled account.

NRB Risk Solutions, acting on behalf of WesBank, issued a settlement letter and collected the agreed payment. I made full payment in line with the settlement terms, and NRB Risk Solutions confirmed receipt. Despite their request to WesBank for the paid-up letter, WesBank has failed to provide it.

Furthermore, WesBank has not updated the credit bureau records to reflect the account as “settled” or “paid up.” As a result, the information on my credit profile remains incorrect and inaccurate, which is negatively affecting me.

This failure constitutes non-compliance with the National Credit Act, which obligates credit providers to update credit bureaus within 7 business days of settlement.

I demand immediate action from WesBank to:

• Issue the paid-up/settlement letter without delay. • Update all relevant credit bureaus to reflect the account as settled.

If this matter is not resolved promptly, I will escalate it to the National Credit Regulator and the Credit Ombudsman.

Client Details: Name: Pheello Pascals Maduna ID: 900718***X088 *** Contact: ***