WESBANK FAILS TO REFUND OVERPAYMENTS

On 26 July I sold a car financed by Wesbank to WeBuyCars. We had a debit order for R1000 per week on our banking system to reduce the outstanding balance sooner. After selling the vehicle, two more payments went through our bank to Wesbank's account resulting in an overpayment of R2000.00 to Wesbank. We requested their service@wesbank on 15/11/2019 to refund the money to us, including all the relevant documentation. We received no acknowledgement, neither was there any action from Wesbank. On 21 January 2020 we again forwarded our e-mail to Wesbank and again we had NO RESPONSE from Wesbank. This reflects very poorly on Wesbank and their so-called non-existent service department.