Wesbank fails to provide any level of service....

On the 5th Jan 2015, I received an email from Wesbank regarding the settlement/refinancing of the balloon payment due on my vehicle. I responded on the 30th January with all the requested documentation, and requested feedback as and when it became available. Since that date I resent the documentation via email on the 25th February 2015, and again the 16th April without any acknowledgement or feedback on the application whatsoever. Rather, a sms arrived on the 14th April 2015, stating that I 'urgently need to contact Michael about my account'. In the mean time, Wesbank has been charging me interest at a rate known only to them, without my consent or notification!<br> This morning (11 May 2015) I called to get to the bottom of this issue with the re-finance department, and asked for another email address to whom I could send the documentation. I was justifiably annoyed when told that \it is possible that the application may not go through without the most recent copy of a utility bill etc"";15/05/13 13:58;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;492043;1054;14;2;0;1;0;0;2;NULL;NULL;NULL;15/05/11 12:07;15/05/11 10:14;Bad experience from Day 1;7,60E+12;Accounts/Store;***;Well from reading all the complaints of Makro, on Hello Peter. I should of not opened the account with them! I have had a bad experience with Makro from day 1. Finding out that you cant use your card to purchase online. then i was sent a voucher via sms, urging me to come in and purchase, only to be told. the \voucher\"" will come off your statement. Receive first statement"