TT
Tanita T
1 reviews | Active since Aug 2020
07 Sept 2020, 12:03
Wesbank fails to deregister my vehicle
All I'm asking is for my car to be de-registered and I have still not heard any feedback from Wesbank after my previous HelloPeter review about the exact same issue. In this regard I can say I feel wesbank is not taking my customer service seriously. I have chatted to Waid from customer care and he advised me he had escalated the matter then I called back days later and spoke with Junior who advised me he sent a follow up email to Waid and Waid's manager - I still have not heard any feedback. This is my second HelloPeter review regarding this matter. I hope no one else has to be inconvenienced the way I have and Wesbank improves it's customer service!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
07 Sept 2020, 12:34Dear Tanita T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Sept 2020, 12:34
Official
Dear Tanita T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
TT
Tanita T's updateReviewer Update
07 Sept 2020, 12:44Hi Neo, you sent a mail with reference CRSC8294 on the 4th and I have received nothing thus far this is my second HelloPeter review. How can you expect me to escalate a HelloPeter complaint to complaintsresolution@wesbank, as I will be chasing after Wesbank some more to get my query resolved??
TT
Tanita T's update07 Sept 2020, 12:44
Reviewer Update
Hi Neo, you sent a mail with reference CRSC8294 on the 4th and I have received nothing thus far this is my second HelloPeter review. How can you expect me to escalate a HelloPeter complaint to complaintsresolution@wesbank, as I will be chasing after Wesbank some more to get my query resolved??