tP
thomas P
1 reviews | Active since Jun 2015
17 Jun 2015, 16:26
WESBANK FAILS TO DELIVER DOCUMENT TO INS. COMPANY
My insurer asked Wesbank for documentation in order to settly my claim last Thursday, 15 November. My insurer supp**** the qualifying documentation in order to receive the documentation.<br> <br> My insurer has still not received the documentation.<br> <br> I called Wesbank on Monday 15 June and asked a lady called Evelyn ***) to send the documentation to my insurer. She committed to do so that afternoon.<br> <br> My insurer has still not received the documentation. Therefore they can't settle my claim. And I can't get around. No car and no money to buy a car. <br> <br> Thank you Wesbank.
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WesBank's replyOfficial
22 Jun 2015, 15:23Hello thomaspringle,
Thank you for bringing this complaint to our attention and after investigating same, we wish to confirm the following:
The documents we received from your insurer were not inclusive of a letter expressly requesting the de-registration of the vehicle. This letter is fundamental because the Bank does not merely forward the original NaTis to the insurance provider but has to 'dealer stock' or de-register the vehicle before doing hand. We cannot circumvent this process because the de-registration process cannot be reversed and also results in the significant depreciation of an asset. In view of the above, the Bank can neither be held liable for circumstantial hearsay nor the improper procedures of a third party.
Appropriate arrangements have been made subsequently to recover the miscommunication to facilitate that which you require of us.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this complaint to our attention and after investigating same, we wish to confirm the following:
The documents we received from your insurer were not inclusive of a letter expressly requesting the de-registration of the vehicle. This letter is fundamental because the Bank does not merely forward the original NaTis to the insurance provider but has to 'dealer stock' or de-register the vehicle before doing hand. We cannot circumvent this process because the de-registration process cannot be reversed and also results in the significant depreciation of an asset. In view of the above, the Bank can neither be held liable for circumstantial hearsay nor the improper procedures of a third party.
Appropriate arrangements have been made subsequently to recover the miscommunication to facilitate that which you require of us.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply22 Jun 2015, 15:23
Official
Hello thomaspringle,
Thank you for bringing this complaint to our attention and after investigating same, we wish to confirm the following:
The documents we received from your insurer were not inclusive of a letter expressly requesting the de-registration of the vehicle. This letter is fundamental because the Bank does not merely forward the original NaTis to the insurance provider but has to 'dealer stock' or de-register the vehicle before doing hand. We cannot circumvent this process because the de-registration process cannot be reversed and also results in the significant depreciation of an asset. In view of the above, the Bank can neither be held liable for circumstantial hearsay nor the improper procedures of a third party.
Appropriate arrangements have been made subsequently to recover the miscommunication to facilitate that which you require of us.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this complaint to our attention and after investigating same, we wish to confirm the following:
The documents we received from your insurer were not inclusive of a letter expressly requesting the de-registration of the vehicle. This letter is fundamental because the Bank does not merely forward the original NaTis to the insurance provider but has to 'dealer stock' or de-register the vehicle before doing hand. We cannot circumvent this process because the de-registration process cannot be reversed and also results in the significant depreciation of an asset. In view of the above, the Bank can neither be held liable for circumstantial hearsay nor the improper procedures of a third party.
Appropriate arrangements have been made subsequently to recover the miscommunication to facilitate that which you require of us.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank