RL
Reino L

1 reviews | Active since Aug 2014

21 Jan 2016, 08:12

Wesbank Fails to Deliver

The nature of this complaint is purely because of the horrible service and the lack of great experience from Wesbank. Wesbank has deregistered my vehicle after a hijacking and after doing everything from my side to get it back on the road, Wesbank has failed to register it correctly, and have failed in keeping me up to date in what they do and why I am the one incurring Metro Fines for an unregistered vehicle they messed up in the first place. Their feedback is almost non-existent, poor and permanently keeps me in the dark. I am yet to receive the papers and have been fighting with them on this for months. I want to advise the public with this to avoid Wesbank at all costs and rather look at other companies willing to assist. I have asked for managers multiple times, never hearing from them either. I have simple requests, to solve this matter, easy and efficiently, yet they fail at the most basic of tasks. I am disgusted at their service and frankly as soon as this finance is done I will make a point of it to ensure other clients won't make the mistake I did by trusting Wesbank in the first place.

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Replies (1)
WesBank
WesBank's reply21 Jan 2016, 13:52
Official
Hello Reensie,

Thank you for your concerns highlighted affording us the opportunity to intervene.

A WesBank representative has been in contact with you and will remain in contact with you until the matter is resolved.

Please accept our sincere apologies for the frustration caused.